Notice of GW holiday

About shipping and warranty

Free Shipping

Rabbit Air will deliver the product free of charge.
If you would like to have the product delivered outside of Japan, please contact us via Contact Us.

  • Orders placed before 11:00 am on weekdays will be shipped on the same day.
  • Orders placed after 11:00am on Fridays and over the weekend will be shipped the following Monday.
  • Delivery to Hokkaido, Okinawa, and remote islands may take an additional 3-10 days. Those who wish to use airmail can use it by paying the difference. If you are interested, please contact us from Contact Us.
    • For deliveries to Hokkaido, Okinawa, and remote islands, the number of days required for delivery varies depending on the region.

    • 1 day (next day)
    • 2nd day (two days later)
    • 3 days or more

    5 year warranty

    Products purchased from Rabbit Air are guaranteed for 5 years. Product warranty requires warranty registration. Please register here within 90 days after purchasing the product.

    • Registration is not required if you purchased products from this site,
    • Registration is required for purchases made elsewhere.
      Registration is required even when purchasing from Rabbit Air EC sites (Amazon, Rakuten, Yahoo).

    If you have any problems with the product you purchased, please contact Rabbit Air. Rabbit Air staff will respond by email or phone.
    Also, it may take time to answer, so please use Frequently Asked Questions before contacting us.

    [Click here for warranty details -PDF]

    90 day money back guarantee

    Even if you are not satisfied with your purchase, you can return it within 90 days for a full refund. Please try the product once during this period of about 3 months.
    If you wish to return or receive a refund, please contact us from Contact Us.

    Rabbit Air is committed to courteous customer service.
    From helping you choose the air purifier you want, to explaining how to care for the product and troubleshooting, our staff will provide you with the exact solutions you need.
    Contact / Live chat on Rabbit Air website / Phone: 0120-152-952 / Email:
    Please contact us from one of

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